Lifting the load:Boston Hoarding Cleaning Services

"UPDATE: We'll be using them again for a(n unexpected) biohazard cleanup. The cleanup requires a specific treatment for one surface, with a cleaning material we purchase ourselves. We should also note that Dave made it clear he can't guarantee his presence at the job for the entire time due to the emergent nature of their work. We'll keep folks posted. Dave at Bio One is the absolute backbone of this company. He was with us from start to finish, was impressively responsive and thorough, and even offered us some insight on unrelated issues from one homeowner to another. He made an atypical biohazard cleaning -- a dedandering of a new household due to severe allergies -- manageable. The quality of work he holds himself to is notable. That isn't to say there weren't _any_ glitches? Dave's team seemed very nice, but did not seem to be as attentive to detail when Dave was (needfully) absent for parts of the job. In addition to missing some spots here and there, a team member actively went against instructions, and put a bottle of cleaner on a surface that /specifically/ isn't supposed to have that cleaner on it -- to the point that we noted what cleaners should be avoided there. They could have ruined our kitchen's granite countertop. But we were able to restore it ourselves, and they handled the (minimal) cost of the materials for that fix. There were multiple places the adhesive for shelf paper was still left even after the second time through, despite that being one of the main reasons Dave returned, but we ended up handling that ourselves. Full Disclosure: Most people seek out Biohazard companies because of a tragedy, and those circumstances often involve insurance covering at least part of the costs. Ours was entirely out of pocket. To set expectations for those who need to do similar things: Biohazard cleanings are EXPENSIVE. But given the materials they use, the negative pressure areas they set up, etc., it's usually a one-time thing that makes the cost worth it. As long as Dave is at this company, I'd use Bio One again."

My family and I engaged Bio-One Boston after we discovered the extent of our sibling's hoarding issue after their unexpected death (of natural causes outside of the home). We were overwhelmed, and David came out the day after I called to provide an estimate, and was able to schedule the work within a week, which was so appreciated as it could be done before I had to return to my home out of state. My sibling had a one-family home, and Bio-One's team of 3 were able to clear clutter and create paths so we could enter the rooms, while also thoughtfully and kindly identifying mail, banking items, and personal jewelry that were important and meaningful for my family to have. Day 3 was dedicated to cleaning, and without hesitation they scrubbed down the bathrooms and kitchen, while the family sorted through items that we wanted to keep and those that could go. We were able to fill two dumpsters, and the team also removed furniture (chairs, couches, mattresses) and even the fridge. They offered to appropriately dispose of mail that otherwise would have needed to be shredded, and honorably dispose of well-used American flags. There was nothing we asked that they did not have a solution for. The service is expensive, but you honestly do get what you pay for - professional, sensitive, and high quality help for overwhelming tasks in a time of crisis.

Very happy with Bio-One Boston’s services and highly recommend using them. Bio-One Boston was at a multifamily that I own within 12 hours to clean up a hazardous area. The owner, Bruce, was very receptive and compassionate, and gave me a very fair quote on the companies services. If you are looking to have any hazardous areas cleaned up i wouldn’t hesitate to contact Bruce and his hard working team at Bio-One. Thank you!

Incredibly passionate and understanding crew. They made this horrible process a lot easier to deal with.

Dave at Bio One is the absolute backbone of this company. He was with us from start to finish, was impressively responsive and thorough, and even offered us some insight on unrelated issues from one homeowner to another. He made an atypical biohazard cleaning -- a dedandering of a new household due to severe allergies -- manageable. The quality of work he holds himself to is notable. That isn't to say there weren't _any_ glitches? Dave's team seemed very nice, but did not seem to be as attentive to detail when Dave was (needfully) absent for parts of the job. In addition to missing some spots here and there, a team member actively went against instructions, and put a bottle of cleaner on a surface that /specifically/ isn't supposed to have that cleaner on it -- to the point that we noted what cleaners should be avoided there. They could have ruined our kitchen's granite countertop. But we were able to restore it ourselves, and they handled the (minimal) cost of the materials for that fix. There were a couple places the adhesive for shelf paper was still left even after the second time through, but we ended up handling hat ourselves. Full Disclosure: Most people seek out Biohazard companies because of a tragedy, and those circumstances often involve insurance covering at least part of the costs. Ours was entirely out of pocket. To set expectations for those who need to do similar things: Biohazard cleanings are EXPENSIVE. But given the materials they use, the negative pressure areas they set up, etc., it's usually a one-time thing that makes the cost worth it. As long as Dave is at this company, I'd use Bio One again.

We had a blood incident in an apartment and hallways at a multi-family property we own. Since there were other tenants living in the building it was important to get a cleanup ASAP. The police on scene referred us to Bio-One Boston. They were very responsive and gave me a realistic time frame when they could be there. After arriving, explaining the process and setting up, the three of them began the clean up. The team worked efficiently and the job was completed in a few hours. All areas were cleaned and sanitized as promised. Thank you Bio-One for being there and helping me deal with this stressful situation!

Told them my budget was $400 and the guy on the phone said it would probably be more than $400 so I said ok I could up my budget a little. They came and did the free estimate and said it would take about 2 hours or to clean up. They then come back with a $1500 quote $750/hr when I was told it was like 250-300/hr or so. Just seems like a ripoff for 2 hours of work and I clearly explained that my budge is $400… Dave was very nice though so nothing against him. He didn’t set the price.

Bio-One Boston did an amazing job for our family. Dave and his team were professional and genuinely caring during a difficult time. They went above and beyond and we can't thank them enough!