"UPDATE: We'll be using them again for a(n unexpected) biohazard cleanup. The cleanup requires a specific treatment for one surface, with a cleaning material we purchase ourselves. We should also note that Dave made it clear he can't guarantee his presence at the job for the entire time due to the emergent nature of their work. We'll keep folks posted. Dave at Bio One is the absolute backbone of this company. He was with us from start to finish, was impressively responsive and thorough, and even offered us some insight on unrelated issues from one homeowner to another. He made an atypical biohazard cleaning -- a dedandering of a new household due to severe allergies -- manageable. The quality of work he holds himself to is notable. That isn't to say there weren't _any_ glitches? Dave's team seemed very nice, but did not seem to be as attentive to detail when Dave was (needfully) absent for parts of the job. In addition to missing some spots here and there, a team member actively went against instructions, and put a bottle of cleaner on a surface that /specifically/ isn't supposed to have that cleaner on it -- to the point that we noted what cleaners should be avoided there. They could have ruined our kitchen's granite countertop. But we were able to restore it ourselves, and they handled the (minimal) cost of the materials for that fix. There were multiple places the adhesive for shelf paper was still left even after the second time through, despite that being one of the main reasons Dave returned, but we ended up handling that ourselves. Full Disclosure: Most people seek out Biohazard companies because of a tragedy, and those circumstances often involve insurance covering at least part of the costs. Ours was entirely out of pocket. To set expectations for those who need to do similar things: Biohazard cleanings are EXPENSIVE. But given the materials they use, the negative pressure areas they set up, etc., it's usually a one-time thing that makes the cost worth it. As long as Dave is at this company, I'd use Bio One again."
Spirit Chrysalis
Told them my budget was $400 and the guy on the phone said it would probably be more than $400 so I said ok I could up my budget a little. They came and did the free estimate and said it would take about 2 hours or to clean up. They then come back with a $1500 quote $750/hr when I was told it was like 250-300/hr or so. Just seems like a ripoff for 2 hours of work and I clearly explained that my budge is $400… Dave was very nice though so nothing against him. He didn’t set the price.
Simon Pacheco
I can't say enough wonderful things about the team from Bio-One. After many years of battling rodents, they came in and cleaned and disinfectd my garage and basement. They were on time, informed, professional and above all, really nice guys. I highly recommend them
Mary Lyons Hunter
BioOne Boston were very professional and accommodating to our business schedule. Once they arrived, they were very courteous and extremely clean to our needs. We will use them again and we highly recommend them to anyone who may need their service. Canton, MA
M C
Bruce and his team were extremely professional and performed the cleaning services needed with dignity and respect for my situation. They came out next-day and did a thorough job and had very open lines of communication throughout the process. I really appreciate the way they handled the situation and the job they did. Would highly recommend to others.
Jill Glidden
